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Smart After-Sales Services
Manage after-sales processes ‘smartly’ with our system that automatically schedules service requests, extends the lifespan of technical equipment, and analyzes customer feedback in real-time.
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Smart Solution That Carries Your Business Into the Future
Make your business efficient, competitive, and profitable with our user-friendly interface, advanced business process management, and powerful integrations.
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Manage All Processes on a Single Platform
Manage every process from sales to after-sales services in an integrated way with our software specially developed for the construction machinery, vehicle, and industrial equipment sector.
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A Complete Digital Transformation for Your Business
We offer a comprehensive software solution that makes your business more efficient, customer-focused, and competitive. Manage all your operations in an integrated way through web and mobile platforms.
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Web & Mobile Compatible Solution
With our web-based platform and mobile-compatible interface, monitor your business processes in real-time whether in the office or in the field. Accelerate your decisions with uninterrupted access and real-time data synchronization.
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GDPR-Compliant and Secure Infrastructure
Your data is secured with fully compliant KVKK and GDPR standards, encrypted storage, and an authorization system. We handle the legal requirements so you can focus on your business.
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Mimware Smart After-Sales Services Software

Manage businesses' sales, service, and technical processes quickly, practically, and easily on a single platform.

01

Our Software Platform

Web-Based Application and Mobile Application

It is a software that enables you to manage your business’s sales, after-sales services, warranty, technical service processes, and more on a single centralized platform. Our software is a suitable solution for all companies manufacturing or representing sales of construction machinery, machines, vehicles, industrial equipment, etc., providing a structure that unifies your business processes and simplifies management. We believe our software will bring efficiency and better customer management to your company and offers both web-based and mobile features.

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02

Sales Management

Optimize Your Sales Processes

By managing customer information, sales activities, potential sales opportunities, and competitor analyses in a centralized environment, it provides sales teams
with a strategic advantage.

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03

After-Sales Services (SSH)

Increase Your Customer Satisfaction

Maintain strong customer relationships after sales to build long-term loyalty and manage all possible after-sales processes with various permissions.

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04

Warranty Tracking

Digitize Your Warranty Processes

By managing customer information, sales activities, potential sales opportunities, and competitor analyses in a centralized environment, it provides sales teams
with a strategic advantage.

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05

Spare Parts Management

Easily Manage Your Stock and Orders

Optimize spare parts sales and inventory management to reduce costs, speed up processes, and manage all possible spare parts supply or sales processes with various permissions.

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06

CRM Module

Strengthen Your Customer Relationships

Enables detailed tracking of all touchpoints, communications, and sales processes with customers to provide more personalized service.

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07

Performance Management

Make Your Teams More Efficient

Sets team goals, conducts performance evaluations, and provides reports to managers.

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08

ERP Integration

Synchronize All Your Business Processes

Works integrated with existing ERP software to automate critical processes such as finance, accounting, and inventory management.

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09

PDI

PRE-DELIVERY INSPECTION

Digitizes pre-delivery quality control processes; ensures that all inspections before equipment and vehicle delivery are thoroughly completed and recorded.

10

On-site Maintenance, Fault, and Process Tracking

Location-Based Maintenance and Fault Services

Enhances service quality by tracking maintenance and fault operations occurring on-site in real-time with location-based monitoring.

11

Reporting and Analysis

Make the Right Decisions with Accurate Data

Supports strategic decision-making processes with manager dashboards, real-time reports, and detailed analyses.

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12

TRAINING - SUPERVISION - EXAM - SURVEY

Internal and External Customer Training, Supervision, and Exam Module

Manages training processes for personnel and customers, monitors training outcomes, and conducts supervision.

Additionally, provides users with software-related information, flowcharts, screen descriptions, and a search engine.

Supports various dynamic survey structures for internal and external customers.

Why Us?

Shaping the Future with Mimware

Our Technology Strength

Over 15+ million lines of code developed.

Excellence in Training

Over 150,000 hours of consultancy and training provided.

Leadership in Solutions

Has provided solutions to over 100 companies.

Strong Technical Support

Quick intervention on critical issues with our active expert team.

Manage your business processes completely with both web and mobile applications.

WEB

Sales processes (Customer information - activities, competitor sales, lost sales, competition analysis, etc...)

Spare parts sales processes

Warranty tracking

PDI (Pre-Delivery Inspection)

After-sales services (SSH)

Technical service tracking

CRM module (Customer Relationship Management Module)

Dynamic complaint and survey management

Customer maintenance process tracking

Customer fault process tracking

Customer promotions module

Internal and external customer training and audit module

Technical service target and performance management

Sales personnel target and performance management

Technical personnel target and performance management

Internal communication modules (Mobile / Web)

Dashboard / Reports and analytics

Integrated solution for all ERP software

MOBİL

Location-based field sales activity tracking

After-sales service (SSH) tracking

Warranty service tracking

Location-based maintenance and fault service tracking

Location-based technical service activity tracking

Customer activity tracking

Reports and Analytics

Mobile operations can also be tracked based on location

Sales Management

Boost your sales team's performance, manage opportunities without missing out, gain a competitive edge, and oversee all potential sales processes with various authorization levels.
  • Customer Information Management Track potential and existing customers from a single screen, view order history and activities.
  • Competitor Analysis Analyze competitors' sales strategies to gain a strong position in the market
  • Sales Process Tracking Monitor your customer's sales journey step by step and capitalize on opportunities.
  • Lost Sales Analysis Analyze missed opportunities, identify reasons, and prevent future losses.
  • Pricing & Quotation Management Speed up your quotation processes and offer personalized pricing for each customer.

After-Sales Services (SSH)

Manages the planning, execution, and tracking of post-delivery services through an integrated system.
  • Technical Service Management Instantly track service requests and manage your field teams
  • Maintenance & Repair Tracking Prevent customer dissatisfaction by scheduling and reminding planned maintenance.
  • Complaint Management Dynamically manage customer complaints and accelerate resolution processes.
  • Customer Feedback & Surveys Improve service quality by collecting real-time feedback from your customers.

Warranty Tracking

Efficiently manage your product warranty processes, maintain complete records, and oversee all potential warranty procedures with tiered authorization levels.
  • Track Services Under Warranty View which products are covered under warranty
  • Manage Customer Requests Send reminders to customers for products nearing the end of their warranty period.
  • Warranty Duration and Terms Track warranty duration and conditions in detail for each product.
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Spare Parts Management

Optimize spare parts sales and inventory management to reduce costs, speed up processes, and manage all possible spare parts supply or sales processes with various permissions.
  • Order & Supply Process Track spare parts in real-time and optimize orders.
  • Inventory Management Enable automatic stock updates to prevent shortages
  • Customer-Specific Spare Parts Tracking Record parts used by each customer to provide personalized recommendations.

CRM Module

Manage sales, service, and customer relations on a single platform
  • Customer Profiles Segment your customers in detail
  • Sales & Service History View complete customer history to deliver better service
  • Customer Interaction Management Track customer activities like quotes, calls, and meetings
  • Loyalty Programs Build customer loyalty with exclusive campaigns and promotions
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Performance Management

Monitor in real-time to boost the performance of your sales and service teams.
  • Technical Service Performance Analysis Measure each technician's efficiency per task
  • Sales Team Tracking Analyze your sales reps' achievement rates against targets
  • Real-Time Reporting Evaluate performance with charts and reports

ERP Integration

Streamline your workflows by integrating all your processes with existing ERP systems.
  • Accounting & Finance Integration Synchronize income-expense tracking with your ERP system
  • Order Management Automatically manage orders through ERP integration
  • Invoice & Payment Tracking Simplify financial processes by tracking invoices through your ERP system
  • ERP integration is possible for all processes.

Reporting and Analysis

We offer advanced reporting features that enable you to make data-driven decisions by analyzing all your business processes.
  • Dashboard View concise and clear report summaries for top management.
  • Sales and Service Reports Measure the performance of your sales and service processes.
  • Profitability Analysis Analyze which customers and products generate more profit.
  • Team Efficiency Reports Identify which team is performing more efficiently and which areas need improvement.

Domestic Initiative Smart Sales and After Sales Services Software

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